Terms

We reserve the right to modify our terms and conditions at any time without notice. Changes or clarifications will automatically supersede prior published information from the date of publication. Please read our terms before making a purchase, should you require clarification regarding our terms and conditions please contact us.

Product

Our products are as pictured and described on the pages of our website. Every care is taken to ensure descriptions and dimensions are accurate however variations may occur. This information can also be amended at any point without notice. Colours and finishes of our products are displayed as clearly as possible but as resolution and screen differences can affect how images are displayed, the exact accuracy of colours and finishes cannot be guaranteed.

Materials

We supply products of premium natural materials which may vary for colour, grain, knots and other markings. We take great care during material selection and match appropriately but cannot accept returns on the basis of natural variation. Wood in particular is a live material and can experience dimensional changes depending upon humidity, temperature etc. We supply sustainably sourced grade 1 timber which has been dried to the correct moisture content, occasionally warpage or shrinkage can still occur, especially when shipped to much drier climates from where it was made. Unfortunately we cannot accept returns that stem form climatic differences. Should movement occur, addressing issues of temperature and moisture usually resolve the issue.

Orders

Our order process allows you to check and amend any errors before submission, please take the time to check your order. After submission you will receive an order confirmation email which confirms our receipt of your order. Our acceptance of your order is then confirmed with our dispatch confirmation email. If we are unable to supply you with a product for any reason we will inform you of this via email and will not process your order. If you have already paid for the products we will refund you the full amount including any delivery costs as soon possible.

Right to Cancel

You have the right to cancel a purchase at any time for whatever reason within 14 working days. If you are in possession of the goods you are under duty to retain them and take care of them until the point of return, any goods retuned to us must be unused and in their original packaging. Once you have notified us that you wish to cancel the contract you will be refunded as soon as possible after we receive the goods excluding the original delivery charge. You will not have any right to cancel a purchase for the supply of goods that are made to order or bespoke after it has entered into production.

Security

All online purchases take place in a safe environment using the latest security technology to protect customers. Credit card information is encrypted to ensure transactions are private and protected as they travel over the internet. SHY uses Secure Socket Layer (SSL) technology.

Privacy & Cookies

The collection and storage of personal information submitted to SHY is governed by the UK Data Protection Act. We will not sell, distribute or lease your personal information to any other party unless required by law to do so or if our terms of service are violated. If you have previously agreed to us using you information for direct marketing purposes you may change your mind at any time by contacting us or simply unsubscribing.

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